At Gallivant, we aim to ensure customer satisfaction with every purchase. Below is our return policy for your reference:
Eligibility for Returns
- Timeframe: Returns or exchanges will be done within 10 days of receiving your order.
- Condition of Items:
- Items must be unused and in their original condition.
- Original packaging and tags (if any) must be intact.
- Exclusions:
- Items purchased during a sale or promotional offer may not be eligible for returns or exchanges.
- Specific product categories may be non-returnable; this will be mentioned at the time of purchase.
Defective or Damaged Items
- If you receive a defective or damaged product, please notify our customer service team within 48 hours of delivery.
- The issue will be reviewed, and if verified, we will offer a replacement or refund.
Exchange Policy
- Exchanges are processed for items that are defective, damaged, or sent in error.
- Approved exchanges will be shipped once the returned product passes a quality check.
Return Process
- Initiating a Return: Contact our customer service team to initiate a return or exchange.
- Shipping the Item: Pack the item securely in its original packaging and send it to the return address provided by our team.
- Inspection and Approval: Once the returned item is received and inspected, we will notify you of the approval or rejection of your return.
Refunds
- Refunds for approved returns will be credited to the original payment method within 7-10 business days after the item passes inspection.
- Shipping charges (if applicable) are non-refundable.
Important Notes
- Products that are altered, used, or not in their original condition will not be eligible for returns.
- Gallivant reserves the right to deny a return or exchange request if it does not meet the outlined conditions.
For further assistance, please contact our customer support team. We are here to help!
